Terms and Conditions

Prices

Schedules and availability, fare conditions and prices can change at any time. Price changes may occur for reason or matters outside our control which increase the cost of the products or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases.

Deposits

Seniors Holiday Travel Team requires a booking deposit which is charged per person and deducted from your final balance. The deposit is non-refundable if you should cancel. See individual tours for deposit amounts.
i. 1st deposit for this tour is due within 7 days of booking.
ii. Final payment is due 90 days prior to departure.

Payments

All prices are based on payment by cash, direct deposit or cheque. A credit card surcharge of 2% for Visa and MasterCard and 3% for American Express Card applies if you elect to use them for payment. If you opt to make a direct deposit into our nominated bank account it may take at least 24 hours to be processed into our account.

Cancellations, Refunds & Amendments

Any cancellations of the Tour will result in the following cancellation fees:
90 days or more before to departure – Loss of deposit
89 days or less before departure – 100% of Tour Price
Cancellation must be made in writing for your reservation to be cancelled.

Health & Fitness/Activity Level

You must ensure that you are aware of any health requirements for your travel and that you are able to participate in the activities included in your itinerary. If you are unsure about your fitness to travel, please check with your GP or specialist clinic. Payment of deposit to Seniors Holiday Travel Team acts as a warranty that the traveller is reasonably healthy and/or fit to participate in the tour. Seniors Holiday Travel Team reserves the right to remove a traveller from a tour at the travellers own expense, if their health/ fitness interferes with the tour or other travellers’ tour experience in any way.

We do not, nor are we required to, provide carers or assistants for those with reduced mobility or other health needs. In particular, tour guides, coach drivers, and your fellow passengers will not act as assistants or carers in these circumstances.

Travel Insurance

Travel Insurance is highly recommended for all travellers. Seniors Holiday Travel Team can assist with your travel insurance needs. Please ensure you take note of the special inclusions and exclusions as they may relate to your particular circumstances.

Pre-existing Medical conditions and cover for these are approved or rejected by the Insurer. If you have taken out another Travel Insurance Policy or believe you have adequate cover from a credit card policy we will require a photocopy and details of the insurance cover that you hold. Please note that if you have insurance from another source and subsequently require our assistance in processing an insurance claim, this will incur a fee of at least $110.

Travel Documentation

Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other documentation used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including being non-refundable, non-changeable and subject to cancellation and/or amendment fees. These documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo id holder. An incorrect name on a booking may result in an inability to use that booking and it may be cancelled. Any errors in names, dates and timings on your documentation will be your responsibility if not advised at time of booking. As a general rule, your travel documents are issued by the service providers two weeks prior to departure. For any amendments after final payment a fee of $55 per document plus supplier fees will be charged.

Third Party Suppliers

Our tour itinerary is a guide only and although we will make every reasonable effort to adhere to the programme, we reserve the right to make any alterations as necessary. Alterations may come about due to weather conditions, strikes, public holidays, local festivals, renovations and/or upgrades or other reasons. Any additional expense incurred by the passenger is not our responsibility.
Your travel arrangements are subject to the booking conditions of each travel provider you are using. Seniors Holiday Travel Team is responsible for advising upon travel arrangements and making the bookings. Seniors Holiday Travel Team is not responsible for cancellations of tours, loss or damage directly or indirectly caused by the airline or suppliers and other transport delays or reschedules, or insolvency, loss or damage to person, property delays, accidents, acts of war and force majeure impacting upon your travel arrangements. Seniors Holiday Travel Team acts only as an agent.

Airfares included in your package holiday are provided in economy class. Seniors Holiday Travel Team cannot be responsible for seating allocation.

Privacy Statement

Your contact information will be required by third party suppliers to accept and confirm a booking. Privacy Laws safeguards your personal details from being distributed for marketing purposes. Your information may be used by Seniors Holiday Travel Team for the purpose of relaying travel related information about you to third parties.

You agree that our Seniors Holiday Travel Team representative or third party suppliers may take photographs of you while you are on holiday and that these may be used in our Group Brochures and/or advertising, publicity material or online without obtaining any further consent or payments in respect of such photographs and/or films.

Vouchers

Vouchers are not valid in conjunction with any other discount. Not redeemable for cash and must be used prior to the expiry date.